Careers

We didn’t get to be one of the best and fastest growing self storage companies in Western Canada by accident. Our secret is great people. We’re good because we have talented, enthusiastic and hardworking individuals who thrive on providing exceptional customer service. We are always on the lookout for quality people to join our team. If you are committed to offering customers the very best self storage experience, we are interested in hearing from you. In return, we offer a high level of personal responsibility and plenty of opportunities to learn further skills and expand your career.

We’re a great place to work

Positions are available, from time to time, at our 15 storage centres in Greater Vancouver and Calgary. Our goal is to match individuals to positions that best suit their goals, backgrounds and skills.

Maple Leaf Self Storage has been serving Canadian families and businesses for 40 years. Maple Leaf Self Storage is a leading national self storage developer, owner and real estate manager with over 16,000 tenants in our fourteen stores in Western Canada. Ten of our stores are located in Metro Vancouver and four are located in Calgary. We are expanding! Our state-of-the-art North Vancouver store opened in January 2021 and another Vancouver store is scheduled to open in the fall of 2021. We believe in giving back and are proud to support many not-for-profit organizations through our Community Partner and Ambassador programs.

Current Opportunities

Customer Service Solutions Specialist (Full Time) – Multiple Stores, BC (1 position available)

We are looking for a quality person to join our exciting and successful business as a Solutions Specialist. This individual will work at Maple Leaf properties located in the Vancouver and Richmond areas and will require access to a reliable vehicle.

If you are a sales-oriented, self-starter, who believes in making a personal connection and who enjoys problem-solving, this could be your next role. As a Solutions Specialist, one of your main roles will be to work with our clients to find the very best solutions for their needs. This could include finding the perfect unit size, providing information on how to properly pack and store items, and connecting them with movers and other resources. You would also work with our existing clients to ensure that their storage experience is positive and memorable. Our goal is to ‘help people create space in their lives’.

Our business uses technology extensively, so comfort using MS Office and web-based software would be an asset. Effective communication skills and the ability to work with a small team is essential.

What you’ll get to do:

Work with our clients to recommend the very best solutions for their storage needs
Provide outstanding customer service in person, over the phone and by email
Follow-up on inquiries, confirm reservations, rent storage units, prepare rental documentation and update client database
Sell/upsell high-quality retail merchandise such as boxes, locks and other moving supplies
Complete daily administrative duties and reports
Collect rental payments and follow-up on outstanding accounts
Perform daily inspections of rental units to ensure that they are clean, properly locked and client ready
Maintain property appearance by cleaning spaces, sweeping, removing debris, organizing moving carts, etc.

What we offer:

A great career with an established company in a rapidly growing industry
Competitive wages and incentive/bonus programs
Career progression with vocational training, management sessions and mentoring
A fun, caring and supportive work environment
A comprehensive, non-contributory health and benefits package
A Company RRSP Savings Plan with employer contributions
Reasonable working hours – flexible shifts between 8:30am and 6:00pm
Life Insurance – two times your annual salary
Employee discounts on storage and merchandise

Who we are looking for:

A High School diploma and/or some post-secondary education
A proven background in customer service and retail sales
Strong interpersonal, oral, and written communication skills. Good telephone manner
Proficiency in Microsoft Office and ability to learn new software applications
Energy, enthusiasm and pride in your work
Demonstrated ability to work in a team environment
Access to a reliable vehicle and a clean drivers abstract
Ability to work weekends

How to apply:

If you are a personable individual who enjoys people, new challenges and variety in your day, we would love to have you on our Maple Leaf team! Interested applicants are invited to send their resume and cover letter to careers@mapleleafstorage.com in Word or PDF format. Visit us on Facebook @mapleleafstorage.

Thank you in advance for your interest. We regret that we can only respond to candidates chosen for an interview.

Assistant Store Manager (Full Time) – Richmond, BC (1 position available)

We are currently seeking a strong, experienced and motivated Assistant Store Manager for our Maple Leaf Self Storage Richmond store.

Richmond is one of our largest properties, with approximately 1,500 units across its seven buildings. The property is located near the corner of No. 4 Road and Shell Road in the City of Richmond, and has excellent access and exposure to Highway 91. It has a large bright retail office, recently updated security and operating systems, high occupancy and a solid commercial and residential tenant base. The property boasts a large variety of unit types and sizes, and excellent proximity to the Vancouver International Airport.

The Assistant Store Manager must have excellent leadership and team building skills and the ability to inspire, coach and support their team. You will work closely with the Store Manager and together will be responsible for all aspects of the day-to-day business operation, including maximizing locker revenues and retail sales, minimizing delinquencies, ensuring exceptional customer service, growing referral business and maintaining a clean, well-maintained and professional looking storage facility. Much of the focus will be on growing the building’s revenues and occupancy. This will require you to implement strong sales processes and to keep abreast of the competitive marketplace so that we can pro-actively manage standard rates and revenues. The Assistant Store Manager will also be expected to collaborate with the head office sales and marketing team and other Maple Leaf store teams in areas such as marketing, leasing and business development.

Our ideal candidate is very sales-focused, possesses excellent customer service and organizational skills and has a solid background in hospitality, sales and/or property management. A background in self storage is not required. The ideal candidate has held leadership and supervisory positions in the past and has a proven track record of success. The candidate must have strong management and communication skills and the passion to grow and develop the self storage business. The candidate must be very comfortable working with computers and be proficient with Microsoft Office. Familiarization with accounts receivable collections and strong people skills is extremely important. Knowledge and experience with basic building maintenance and operations is very desirable.

We offer our candidates an excellent compensation package, which includes:

A competitive salary
Non-contributory medical, extended health and dental benefits
Bonus programs and employee discounts
Employer-matched RRSP program after two years of employment
Paid vacation time
Life insurance
Opportunities to advance at Maple Leaf Self Storage

This is a full time, five-day-a-week position. Workdays are typically four weekdays and one weekend day. There is some scheduling flexibility. Our offices are typically open from 8:30 am
to 6:00 pm seven days a week. Our offices are closed on statutory holidays.

How to apply:

Thank you in advance for your interest. We regret that we can only respond to candidates chosen for an interview.