Careers

Maple Leaf Self Storage About Us

We didn’t get to be one of the best and fastest growing self storage companies in Western Canada by accident. Our secret is great people. We’re good because we have talented, enthusiastic and hardworking individuals who thrive on providing exceptional customer service. We are always on the lookout for quality people to join our team. If you are committed to offering customers the very best self storage experience, we are interested in hearing from you. In return, we offer a high level of personal responsibility and plenty of opportunities to learn further skills and expand your career.

We’re a great place to work

Positions are available, from time to time, at our 15 storage centres in Greater Vancouver and Calgary. Our goal is to match individuals to positions that best suit their goals, backgrounds and skills.

Maple Leaf Self Storage has been serving Canadian families and businesses for over 30 years. We are a leading national self storage developer, owner and manager with over 14,000 tenants in our twelve stores in Western Canada. Three of our stores are located in Calgary and ten are located in Greater Vancouver. We are a growing company and plan to open two more state-of-the-art stores in the next two years. We also believe in giving back and are proud to support over 20 not-for-profit organizations through our Community Partner program.

Current Opportunities

Store Manager (Full Time) – North Vancouver (1 position available);

Maple Leaf Self Storage has been serving Canadian families and businesses for over 35 years. Maple Leaf Self Storage is a leading national self storage developer, owner and real estate manager with over 16,000 tenants in our fourteen stores in Western Canada. Ten of our stores are located in Metro Vancouver and four are located in Calgary. We are currently constructing one new state-of-the-art store in North Vancouver which will be opening this summer. Another state-of-the-art store is planned for Vancouver for 2020. We believe in giving back and are proud to support many not-for-profit organizations through our Community Partner and Ambassador programs.

We are currently seeking a strong, experienced and motivated Store Manager for our Maple Leaf Self Storage Capilano store which will be opening in late July or August 2019, depending on construction. We expect the Store Manager to take on the new role by approximately July 1, 2019 so that there is time for training and familiarization, however this date may be adjusted. The Store Manager will work closely with head office staff, the Assistant Store Manager and others on the set-up and launch of the new property.

Capilano is a modern, mid-sized property with approximately 825 units on one level. The property is located near Capilano and Marine Drive in the City of North Vancouver. It is a very attractive property with a large bright retail office, abundant covered loading, state-of-the-art security systems and a wide array of locker sizes. The Capilano store is part of the Capilano Residences development and there is no on-site accommodation.

The Store Manager must have excellent leadership and team building skills and the ability to inspire, coach and support his/her team. You will work closely with the Assistant Store Manager and together will be responsible for all aspects of the day-to-day business operation, including maximizing locker revenues and retail sales, minimizing delinquencies, ensuring exceptional customer service, growing referral business and maintaining a clean, well-maintained and professional looking storage facility. Much of the focus will be on growing the building’s revenues and occupancy. This will require you to implement strong sales processes and to keep abreast of the competitive marketplace so that we can pro-actively manage standard rates and revenues. The Store Manager will also be expected to collaborate with the head office sales and marketing team and other Maple Leaf store teams in areas such as marketing, leasing and business development.

Our ideal candidate is very sales-focused, possesses excellent customer service and organizational skills and has a solid background in hospitality, sales and/or property management. A background in self storage is not required. The ideal candidate has held leadership and supervisory positions in the past. The candidate must have strong management and communication skills and the passion to grow and develop the self storage business. The candidate must be very comfortable working with computers and be proficient with Microsoft Office. Familiarization with accounts receivable collections and strong people skills is important. Knowledge and experience with basic building maintenance and operations is very desirable.

We offer our candidates an excellent compensation package, which includes:

a competitive salary
non-contributory medical, extended health and dental benefits.
bonus programs and employee discounts
employer-matched RRSP program after two years of employment
paid vacation time
life insurance
opportunities to advance at Maple Leaf Self Storage

This is a full time, five day a week position. Work days are typically four weekdays and one weekend day. There is some scheduling flexibility. Our offices are typically open from 8:30 am to 6:00 pm seven days a week. Our offices are closed on statutory holidays.

If you are a personable individual who enjoys people, new challenges and variety in your day, we would love to have you on our Maple Leaf team! Check us out on our website www.mapleleafstorage.com, on Facebook www.facebook.com/mapleleafstorage or on Twitter @storemapleleaf.

Assistant Store Manager (Full Time) – North Vancouver (1 position available);

We are currently seeking a strong, experienced and motivated Assistant Store Manager for our Maple Leaf Self Storage Capilano store which will be opening in late July or August 2019. We expect the Assistant Store Manager to take on the new role by approximately August 1, 2019 so that there is time for training and familiarization, however this date may be adjusted. In addition, the Assistant Store Manager will be involved with the set-up and launch of the new property.

The Assistant Store Manager must have excellent leadership and team building skills and the ability to inspire, coach and support his/her team. You will work closely with the Store Manager and together will be responsible for all aspects of the day-to-day business operation, including maximizing locker revenues and retail sales, minimizing delinquencies, ensuring exceptional customer service, growing referral business and maintaining a clean, well-maintained and professional looking storage facility. Much of the focus will be on growing the building’s revenues and occupancy. This will require you to implement strong sales processes and to keep abreast of the competitive marketplace so that we can pro-actively manage standard rates and revenues. The Assistant Store Manager will also be expected to collaborate with the head office sales and marketing team and other Maple Leaf store teams in areas such as marketing, leasing and business development.

We offer our candidates an excellent compensation package, which includes:

a competitive salary
non-contributory medical, extended health and dental benefits.
bonus programs and employee discounts
employer-matched RRSP program after two years of employment
paid vacation time
life insurance
opportunities to advance at Maple Leaf Self Storage

Customer Service Solutions Specialist (Full Time) – Vancouver/Burnaby (2 positions available);

First a bit about us. Maple Leaf Self Storage has been serving Canadian families and businesses for over 35 years. We have 14 stores in Greater Vancouver and Calgary, and over 16,000 clients, many of whom we work with day-to-day. We’re a great place to work. Many of our team members have been with us for years and have had opportunities to take on new and exciting challenges along the way. We have a culture based on CARE and assist many worthwhile non-profits such as Children’s Wish, Starlight Children’s Foundation and Urban Native Youth through our Community Partners Program.

We are currently looking for two Solutions Specialists to join our team in the Vancouver area. If you are a sales-oriented self-starter, who believes in making a personal connection and who enjoys problem-solving, this could be your next role. As a Solutions Specialist , one of your main roles will be to work with our clients to find the very best solutions for their needs. This could include finding the perfect unit size, providing information on how to properly pack and store items, and connecting them with movers and other resources. You would also work with our existing clients to ensure that their storage experience is positive and memorable. Our goal is to ‘help people create space in their lives’.

Our business uses technology extensively, so comfort using MS Office and web-based software would be an asset. Effective communication skills and the ability to work with a small team is essential.

What you’ll get to do:

Work with our clients to recommend the very best solutions for their storage needs.
Provide outstanding customer service in person, over the phone and by email.
Follow-up on inquiries, confirm reservations, rent storage units, prepare rental documentation and update client database.
Sell/upsell high-quality retail merchandise such as boxes, locks and other moving supplies.
Complete daily administrative duties and reports.
Collect rental payments and follow-up on outstanding accounts.
Perform daily inspections of rental units to ensure that they are clean, properly locked and client ready.
Maintain property appearance by cleaning spaces, sweeping, removing debris, organizing moving carts, etc.

What we offer:

A great career with an established company in a rapidly growing industry.
Competitive wages and incentive/bonus programs.
Career progression with vocational training, management sessions and mentoring.
A fun, caring and supportive work environment.
A comprehensive, non-contributory health and benefits package.
A Company RRSP Savings Plan with employer contributions.
Reasonable working hours – flexible shifts between 8:30am and 6:00pm.
Life Insurance – two times your annual salary.
Employee discounts on storage and merchandise.

Who we are looking for:

A High School diploma and/or some post-secondary education
A proven background in customer service and retail sales.
Strong interpersonal, oral, and written communication skills. Good telephone manner
Proficiency in Microsoft Office and ability to learn new software applications.
Energy, enthusiasm and pride in your work.
Demonstrated ability to work in a team environment.
Ability to work weekends.

If you are a personable individual who enjoys people, new challenges and variety in your day, we would love to have you on our Maple Leaf team! Check out our website and visit us on Twitter @storemapleleaf.

Interested applicants are invited to send their resume and cover letter to in careers@mapleleafstorage.com Word or PDF format.

Thank you in advance for your interest. We regret that we can only respond to candidates chosen for an interview.

Job Type: Full-time

Experience:

Customer Service: 3 years (Required)

Education:

High school or equivalent (Required)

Customer Service Solutions Specialist (Full Time) – Multiple Stores (1 position available);

We didn’t get to be one of the best and fastest growing self storage companies in Western Canada by accident. Our secret is great people. We’re good because we have talented, enthusiastic and hardworking individuals who thrive on providing exceptional customer service. And right now, we are looking for a quality person to join our exciting and successful business as a Solutions Specialist. This individual will work at Maple Leaf properties located in the Tri-Cities, Burnaby and Vancouver areas and will require access to a reliable vehicle.

If you are a sales-oriented, self-starter, who believes in making a personal connection and who enjoys problem-solving, this could be your next role. As a Solutions Specialist, one of your main roles will be to work with our clients to find the very best solutions for their needs. This could include finding the perfect unit size, providing information on how to properly pack and store items, and connecting them with movers and other resources. You would also work with our existing clients to ensure that their storage experience is positive and memorable. Our goal is to ‘help people create space in their lives’.