June 5, 2021
What can I say - everything was professional and smooth. No complaints!
May 31, 2021
Great staff, clean, secure, easy access and good elevator/cart access. Painless and easy.
May 29, 2021
The service is very professional. I'm extremely pleased !!
The facilities are fantastic and very secure !! Super clean.
May 25, 2021
My experience with the Maple Leaf storage was perfect. They were very helpful and courteous any time we needed their assistance.
May 19, 2021
Safety storage, and wonderful customer service.
May 5, 2021
The storage is safe and clean. Questions or remarks were immediately followed up and very friendly staff.
April 15, 2021
Great place, clean, well organized and very supportive staff
April 13, 2021
Very convenient location easy access.
April 4, 2021
The storage facility was one of the best. Chris, Chad and other staff made the experience a more than pleasant one. Would highly recommend. No displeasures. We’re always ther to help and assist any way they could. Thanks to the staff.. Cheers
March 29, 2021
The people are courteous and helpful. The place is clean and extremely well maintained.
March 23, 2021
Excellent service. Great location. Clean and easily accessible.
March 19, 2021
Chris and the staff couldn’t have been more helpful right from the first phone call to enquire about the facility. Since it was only a month old everything is still very clean and not all banged up. Being able to load and unload right inside the facility is a huge plus in our rainy and sometimes cold climate. The security that controls locker entry and the codes required for entry to and exit from the facility is excellent. It is the best storage facility we have ever used and have told many friends and family and our Realtors about it.
March 11, 2021
Clean, great customer service and easy simple access.
March 11, 2021
Clean organised and very accessible
March 6, 2021
Clean environment including the washrooms. Friendly and helpful staff. Easy parking and access. Plenty of dollies and roomy elevators - what more can you ask!
February 23, 2021
Feedback on Maple Leaf Storage, Park Royal North Vancouver
I am very pleased to provide positive feedback on my experience with Maple Leaf Storage on North Vancouver, Park Royal. I am sure there are storage stories that could fill volumes. My story began in Ottawa after the sale of my home on my journey West to begin a new life in British Columbia on the birth of my first grandson. The trajectory was not a straight line. In 2015, I had filled a large POD in Ottawa and there it stood without my being able to downsize my belongings. There was an emotional block for sure. In November 17, 2018 the POD was moved to Maple Leaf Storage West Vancouver. Chris Wasney the store manager, was amazing on explaining where the POD could be dropped off and making sure that my son and I had enough time in the space to unload. I thought this would be a huge problem but Chris accommodated us. My son was equally emotional seeing his childhood and past life in bins and the gigantic task ahead to go through sorting out what stays and what goes. My grandsons have my sons Legos one of the many treasures packed away and are now Lego obsessed. Treasures were brought out for them over the years and often asked if there are more toys in the locker. After the sale of my home there was enough time to organize. I appreciated connecting with Chris and the staff on these visits. It took away the angst. He understood having seeing all manners of situations. The onsite support was very important. Then came COVID-19 and time to tackle the bins. No excuses. It was dramatic to give notice as there was a sense of security having this space tied to my past. Again, Chris made it easier saying that I could downsize to s smaller space if I don’t get everything out by the deadline. It made it easier. But it was time and I was able to finally go through over 60 years of memories and integrate them into my new life as well as letting go what was not needed to move forward. As to the Maple Leaf Storage facility – it is clean and in particular the washrooms that I appreciated on long visits, the hours to access where very reasonable, you can purchase extra boxes etc. on site, it is conveniently located in the neighbourhood making even short visits doable as well as for arranging pick-ups of items that needed to move on, parking was never an issue, there were a variety of trollies for all sorts of moves in and out, the entry was secure and elevators were spacious for larger items.
Thank you, Chris and all the staff, for helping me though this life transition.
Janice #3098! Yep, remember it!
February 22, 2021
Facility is clean and well managed. Excellent, clean lockers and parking stalls also clean, including the dolly's and equipment to move things on.
February 21, 2021
Incredible people, impeccably clean & secure.
February 18, 2021
MLS in West Van has been my 'home away from home' these last few weeks while I searched for a new apartment. Chris, Chad and Erin are a pleasure to deal with and the facility is very well maintained. I shall miss my frequent visits and their friendly hellos.
February 17, 2021
Very pleasant and efficient management group. Everything is clean and easily accessible. So I am happy? The only thing (and I think you are already working on it) are the timers for the automatic doors. Time setting is too short and it was always a challenge working around it. PS: I love the piped in music selection☑️
February 13, 2021
My experience has been great !
I found the Maple leaf team to be very professional and friendly and the facility to be modern and convenient .
January 29, 2021
Well run storage facility. Staff always friendly and helpful
January 27, 2021
Great Staff always friendly and helpful.
Lockers are a good size. Very Clean, dry and very good lighting. Easy access.
Very good security system.
January 19, 2021
Happy w the location and convenience of in and out. Grateful for the carts avail and decent parking ??
January 12, 2021
Erin was pleasant and helpful and very accommodating due to my circumstances.Communication back and forth was very easy which I appreciate. I would highly recommend there services.
December 23, 2020
Fast easy friendly service
December 18, 2020
So I am happy with my experience, except Early on decided to reserve a locker at the new capilano location because it was going to be ready in just a couple of weeks. This was several months ago. One month ago I couldn't carry with stuff piling up so I rented a small locker at the Taylor way location. Now I understand the the capilano location will be ready soon (again). I thought I could move in immediately when ready and credit the portion of monthly rent not used from the small locker when I transferred over. This I was told wouldn't happen because they are separate entities. Anyway, this isn't a good or smart business practice. The people I worked with were nice and I like the facility, but I was misled (maybe unknowingly) about when the capilano location would be ready. I accept this, but but double dipping from me because of something not in my control really needs to be addressed. Thanks Al Carriveau
December 18, 2020
Pleasant helpful staff, well organized, clean and secure.
December 17, 2020
December 3, 2020
I have had a great experience with Maple leaf storage management, and it is a clean and secure place where you can store your stuff.
November 14, 2020
Super friendly staff and always available to help and answer my questions. I love talking to them. The storage area is so clean too.
November 12, 2020
Professional, hardworking and friendly team at Maple Leaf Storage helped accommodate my changing storage needs. Very clean facility with easy access to lockers and moving accessories like dollies. I would use Maple Leaf again without hesitation.
October 30, 2020
Staff friendly and helpful, everywhere always clean and tidy, plenty of dollies - no complaints except perhaps no coffee these days but that's understandable.
October 16, 2020
The location is very well maintained and easy to access. Parking lots seems a bit less, but it is never filled. So far moving stuffs in and out and accessing the loading bay door has been none problematic.
October 14, 2020
Very happy with the warm welcome from chad hansen
My great adviser
Recommend to all how needs great customer service and safety for your belongings
October 9, 2020
We have been using the Park Royal location now for many months. The facility is spotless, secure and all the staff there, John, Chris and Chad are outstanding and go above and beyond. I would highly recommend this facility.
August 30, 2020
John and Chris and really helpful and did everything they could to make our move into the storage go well. We were having trouble with loading our pictures and John came to give us a hand. We were under stress so it was doubly helpful. I would highly recommend this storage facility to anyone wanting a safe and clean environment for their belongings. The added bonus is John and Chris being there and looking after both your belongings and you.
July 26, 2020
John & Chris at the West Vancouver Maple Leaf location have simply been the most kind and supportive people...... which has made my experience there very smooth and comfortable.
Not only this location is immaculately clean but it is also very safe and organized. Any how I would like to thank John and Chris for all their genuine help and kindness!
June 27, 2020
Great place to store your stuff! Staff was always helpful, and getting in and out was always easy!
June 20, 2020
Clean, safe well run facility. Good value.
June 17, 2020
We had a sudden need for storage when the Corona virus caused the shut down of our office. We got a right-sized unit on short notice and had our office desks and filing cabinets stored safe and dry, with access anytime for the things we realized the need for during the 3 months. Everything was handled professionally by Chris and the other team members. I'll definitely use this again in future.
May 28, 2020
Helpful people and clean area
May 26, 2020
Maple Leaf Storage in Park Royal has to be the cleanest and friendliest mini-storage facility in Greater Vancouver... I have used several other storage facilities over the past 35 years - but none have come close to Maple Leaf Storage in Park Royal.
May 23, 2020
Professional staff and very clean well run storage facility.
April 14, 2020
April 12, 2020
I was a customer at the 250 Taylor Way location in West Vancouver almost since it opened 15 years ago. I have always found the facility to be clean, quiet and accessible whenever I needed to get in. Parking was always available and with the three bays, I never had to wait to get in. Most recently, my interactions with the store manager, Chris Wasney, and one of his employees, John were great.
If I was ever again in need for storage space, I would immediately head back to the Taylor Way location to see if they could accommodate me once again!
April 11, 2020
The staff has been great helpful and courteous. The facility is very clean and pleasant to be in.
April 7, 2020
My experience with Maple Leaf Storage in West Vancouver was exceptional. Chris and John are professional, friendly and extremely helpful. Moving is a stressful process and the care and attention I was given at Maple Leaf made all the difference. The storage units are immaculate and easily accessible. I felt that my possessions were extremely secure. Finally, the location is ideal and there is always adequate parking. I highly recommend using this company.
April 6, 2020
The service provided was excellent. The staff here went above and beyond in helping me. I was very appreciative.
April 5, 2020
Thorough introduction and tour when we first arrived. Premises very clean and displaying an obvious pride in the facility. Convenient loading/parking areas.
Tea/coffee and sometimes doughnuts and apples - I can spend the day there!
March 26, 2020
Pros - Never any problems or issues. Always clean. Easy access. friendly and efficient and helpful staff
Con - Rent rose 50% in 5 years. Excessive compared to inflation
January 24, 2020
This storage location is clean, organized and conveniently accessible. However, it would be none of this without the kind, caring and flexible staff members who go out of their way to provide top-tier customer service. It is money well spent knowing your belongings are stored with people who care.
December 17, 2019
Storage, conjures up cold dark lockers, to be avoided if possible. Then I found Maple Leaf Storage in West Vancouver. I was given a tour with no pressure at all. I purchased packing materials and returned a week later and booked my stuff in! Chris is the Manager, and I believe lives on site. The facility is bright, warm and even welcoming. I don’t usually write reviews, but I do want to say a big thank you for taking care of my ‘stuff’ and making moving out of a home of 42 years more bearable. Chris is a gem, and I almost miss no longer having a locker. I highly recommend Maple Leaf Storage, West Vancouver to anybody who is in need of secure, warm space, with a tremendous staff, even coffee and candies. Thanks to Chris and his assistant John.
December 7, 2019
If the storage can open 24 hours, that’s would be more convenient.
November 25, 2019
I have been & continue to be a very satisfied tenant of the Maple Leaf Storage facility at 250 Taylor Way, West Vancouver since 2011. During that time I have had occasion to lease various unit sizes and have found staff to be very pleasant to deal with and most helpful in accommodating my needs. The facility is well maintained with clean public areas.
November 14, 2019
I liked the security. Whether or not it actually works the way it says it does, it made me feel someone has thought it through well. The left elevator needs to be fixed, it goes "crash" as it goes by 2nd floor. The bathrooms came in handy often. Parking was easy and people mostly did not hog the bays (but sometimes did, like panel van doing his notes in the cab, hogging)
November 14, 2019
The workers are very kind! All great experiences so far!
November 5, 2019
All the West Van staff at Maple Leaf Self Storage have been most helpful during the 10 years I have used their facility - during which time I varied between using one and two cubicles. Heartily recommended to all.
October 30, 2019
The 3 gentleman at the front desk where super friendly. Two Chris’s and I’m pretty sure it was Todd who extended the hospitality by staying past closing to accommodate me in setting up my lease and showing me to just the right locker.
Winning team!! Thanks guys:)
October 22, 2019
Very helpful, professional staff and clean storage facilities. Easy to move in and out with loading bays, dollies and elevator. Definitely recommend.
October 20, 2019
Excellent location with great friendly staff. Highly recommended for the North Shore
October 17, 2019
Seamless. great staff
October 15, 2019
Staff was friendly and professional .
Thanks for everything todd and Chris.
September 11, 2019
The storage is clean organize and all staff is kind and they behaviours are polite
August 12, 2019
What a wonderful and helpful team you have in West Vancouver. They are awesome! Incredibly helpful and thoughtful and kind. It was a pleasure working with them and the unit was fabulous, safe, warm, super clean. The whole place is impeccable in every way! Highly recommend it. Everyone is super friendly and efficient too. A joy to work with them all!
July 4, 2019
The personalized service, that I received at Mapleleaf storage. Was over and above what I had expected!
The special attention I was given... made a very
stressful time in my life , So much easier!
Thank you Chris and Todd!!!
July 3, 2019
Friendly, informative and efficient staff!
July 2, 2019
Clean facility with very helpful people. I have rented a locker for a while now and the property is always very clean. The elevators work well. The dollies or carts are always available and the staff is fantastic to work with. They find what you need very quickly and make sure it meets your needs. A great place to store stuff and very convenient access and location in West Vancouver
July 1, 2019
Maple Leaf Storage in West Vancouver is a clean, very well run facility. The staff were always very helpful and professional every time I dealt with them. If I ever require a storage unit again, I will return without hesitation.
June 22, 2019
Excellent Service and Protection of Goods! Very clean and extremely safe. Overall fabulous! Trevor and Chris are both wonderful, friendly, and quick to respond. Overall great customer service.
June 18, 2019
Andrew, Chris and the rest of the Maple Leaf Storage Team were polite, professional and more than accommodating with my rental storage unit that I had for almost 3-yrs ! They went 'above and beyond' traditional customer service to ensure my stored goods were secure, kept clean and readily accessible for me 24/ 7. A great bunch and highly recommended !
June 12, 2019
Straight forward routine for access. Excellent staff, they are good natured and explained everything. Feels superior standard if clean, and uncommonly secure.
June 12, 2019
I was a complete newcomer to self-storage so I was very happy to find helpful and friendly people on the other end of the phone! Everything was explained very thoroughly and they were flexible about my start date. They even informed me of a good deal on the larger units, making everything work out cheaper for me. The facility is clean, well-lit and safe. I would definitely recommend this Maple Leaf location!
June 10, 2019
West Vancouver Maple Leaf Storage was home to all our belongings for 11 months. We were very happy with our storage units. The lockers were very clean and very secure. We always felt safe on our many visits to the units.The staff was exceptional and always friendly.
A special thanks to Chris.
June 10, 2019
We stored all our belongings with West Van Maple Leaf for 11 months. The lockers were very clean and very secure. Every time we had to visit the lockers we felt very safe. The staff is exceptionally friendly and very helpful. Thanks south for the great service!
June 5, 2019
Super professional, relaxed, knowledgeable and helpful Manager and Staff! We could not ask for better!
May 31, 2019
Excellent service and great staff!
May 28, 2019
Great staff and security.
May 3, 2019
The storage is really good. It is clean and secure and well laid out and the staff are most helpful.
April 29, 2019
We used the storage facilities in West Van for over seven years and have nothing but good to say. Very pleasant people to deal with, prompt and friendly answers to questions that probably seem quite dumb to them! The premises themselves are spotless, and our belongings were just as they were when we left them with Maple Leaf. Would certainly use them again if necessary.
April 27, 2019
Excellent service done by great people. Thank You!
April 20, 2019
Nice that it is always accessible. Staff are courteous and professional. Clean and well run operation.
April 17, 2019
The folks at Maple Leaf Self Storage are super classy. super helpful. super professional
No comparison to others in the business. I don't compliment easily .. use them. ... I will again in a heartbeat
April 13, 2019
Maple Leaf Storage, West Vancouver is a great storage facility. It is well equipped with carts to assist in moving goods and is impeccably maintained. The staff have always been very helpful and the Manager Chris goes the distance to accommodate your needs. I highly recommend this location.
April 3, 2019
my experience with the Taylor Way Maple Leaf Storage branch has been totally positive! When I made my initial enquiry, staff returned my call virtually immediately and were able to advise me well as to my storage needs. Then when I visited the site, I was impressed with how clean the building was as well as being shown around and taught how to access the facility etc. . I am completely pleased with the entire experience and will unhesitatingly recommend this to my friends,
March 30, 2019
Courteous, resourceful and adaptable staff. Clean and convenient storage. Would not go anywhere else.
March 28, 2019
A clean, secure facility.
March 26, 2019
Had a storage locker at maple leaf in west vancouver. The staff there were very helpful and service was great in particular Chris and Todd who were assisting with me moving in and out of the storage locker. I would highly recommend this place as it’s clean and secure.
March 25, 2019
I have been using two lockers for several years now. The facility is always clean and the office atmosphere is cheerful.I have been trying to close one locker for some time now, and the staff has been very patient and good humoured about my starts and stops. I would certainly recommend Maple Leaf to anyone looking for storage.
March 22, 2019
Thank you for sharing your new idea with me, as one of your old time customer I have to confirm I am very satisfy with your service.
I am moving to Vancouver in next three months in order to reopen my business, a team of business people will enjoy me in this trip, I already had introduced the Maple Leaf Storage to them, they will coming back and forth to Vancouver and for sure they will need to use your service.
March 21, 2019
I have had a good experience with this storage facility. The site is clean and secure and the manager is friendly and helpful.
March 19, 2019
Storing with Maple Leaf Storage in West Vancouver for almost a decade has been a great experience. The storage facility is clean, dry and warm, with large hallways and great loading bays. The staff has always been very courteous and helpful, and there is even coffee and fresh water!
March 18, 2019
Terrific convenient location. Love how you can drive your car up to the loading bay areas and unload or load. The facilities are always clean. Good lighting as well. Management and staff are extremely friendly and helpful.
March 7, 2019
Everything was explained well, very helpful staff.
March 6, 2019
Excellent reception and very helpful crew, clean facility,
February 24, 2019
We have used Maple Leaf Storage at the West Vancouver location for years. We are very happy with the facility and the management. The facility is clean and safe. The management is very friendly, knowledgeable and helpful. We are very pleased and would highly recommend Maple Leaf Storage to anyone in need of a temporary or long term storage facility.
February 7, 2019
Wonderful service and great staff. and very convenient!
January 15, 2019
Maple Leaf Self Storage in West Van is excellent in every way and I rank them 10 out of 10. I have been a customer for 4 years, and highly recommend this facility. The storage units are clean, well ventilated, with good lighting and security. The elevators are large and all their dollys are easy to handle. The parking is spacious, bathrooms immaculate, prices competitive and they even serve coffee.
But what makes this facility so great is the service, under the leadership of Chris Wasney, the store manager, and Todd Wright, the assistant manager. The staff is polite, gracious, helpful and very efficient. The staff members remember your name, help with payments, logistics for parking moving trucks, and offer support in a proactive and effective manner. Even their moving boxes are of high quality and well designed.
Overall, this is the best storage facility I have even encountered. Do yourself a favour and use this Maple Leaf Storage team in West Van. They’ll make you smile!
January 4, 2019
Very well maintained, clean, and well lit storage facility. Friendly and helpful staff. Convenient hours and access. Moving trollies of various sizes are provided for easy moving in and out.
December 18, 2018
The transition from moving my POD which had been in Ottawa for the last 3 years to storing my possessions with Maple Leaf was seamless. The staff patiently guided me through the size of unit I may need as well as planning the arrival/delivery. The were entirely flexible on the unit that may be needed (depending on availability). I was back and forth a number of times as with possible delivery dates before finalizing the move, and they accommodated me all through the process and removed the stress. The staff are friendly and supportive. My "stuff" is now thankfully closer for me to do the declutter in a facility that lends itself to good organization.
October 10, 2018
Chris and staff were outstanding in the 2 years I used Maple Leaf Storage in West Vancouver.
The place is clean, bright and welcoming!
Chris got to know my name early on which is a direct sign of really caring customer service as we all like to be 'recognized' as customers!
If I need to rent a storage unit in the future I will go back to Maple Leaf Storage in West Van for sure and in the interim will recommend to anyone I know looking for a storage unit.
October 9, 2018
All the staff very helpful and courteous and the storage space so clean and easy to access.
October 1, 2018
Chris understand customer service! Whole experience renting a storage locker has been so easy. I would definitely recommend this location to friends. This place definitely get a 5 star rating from me.
September 24, 2018
Chris is so helpful and explained everything in details. The paper works was done very quickly as we needed the storage unit urgently.
September 6, 2018
Very Clean and safe environment, good choice for West Vancouver .
September 4, 2018
The staff at the West Van Maple Leaf Storage are fantastic and very helpful. The facility is meticulously clean and very secure. Would recommend to anyone looking for a self-storage facility.
August 28, 2018
So easy to deal with and a nice clean organized facility.
August 3, 2018
The storage facility is clean, secure, and offers convenient moving equipment on site. Slightly expensive, but worth the price.
April 27, 2018
Very Secure, Easy to access, clean and well lit location. Great customer service and knowledgeable and helpful staff.
April 27, 2018
Storing our possessions at Maple Leaf Storage over the past several years has been an excellent experience for us for reasons of convenience, positive responses always with staff members, especially Chris, and cleanliness of the facility. Having access to coffee and water, garbage bins, toilets all made our experience a very good one.
Should we ever require storage in the future, provided the location is correct for us, we will without hesitation look to your facility provide that for us.
April 26, 2018
I would like to comment on an exceptional store manager you have in your West Vancouver location. Chris Wasney is truly impressive, from the first time I met him a year ago, through the contacts we have had over the past year, including the last visit at the location (which happened to be this morning). He immediately called me by my last and first name, he right away dealt with me, precisely and professionally. He is an asset and he makes a difference. Thank You.
April 26, 2018
We have been very happy with the service we have received from Maple Leaf Storage. The have been friendly, helpful and the facility is very clean and well-maintained. The temperature and lights are controlled effectively and the employees were knowledgeable and recommending the size of locker we needed. The management has been flexible and accommodating with our move in, between lockers and out of the facility.
April 26, 2018
First class experience, 5 out of 5. Meticulously clean facility with great access, security and customer service. Manager Chris and his staff are extremely friendly, helpful and professional. No hesitation whatsoever in recommending West Van Maple Leaf Storage to anyone needing short or long term storage.
April 26, 2018
Maple Leaf Storage West Vancouver - I've used them for 3 years and have always found staff to be highly professional, communicative and very helpful. Facility is very clean, has all packing needs required and dollies are always available. Proximity to downtown is very convenient.
April 24, 2018
I had a great experience using West Vancouver Self Storage. The area is super clean and the staffs are friendly. Moreover, timely response to all the communications made me more satisfied of using the facility.
April 13, 2018
I have had several storage units for business purposes over the past 8 years. Chris and team have been absolutely fantastic and have always exceeded my expectations in regards to service. Always pleasant and profession. Plus the location is perfect and immaculately clean. - The also have “cookie Fridays”.
If you have something to store... this is the place.
January 24, 2018
Maple Leaf Self Storage West Vancouver has been my top choice to store my home furniture. This place is super clean, bright and well organized with 24 hours surveillance for each unit.There're more than enough carts for people to move their belongings in and out of the storage. Spacious parking space makes it easy for big trucks to back into stall.The temperature in the building is quite comfortable, no matter which season would be.The staff are extremely friendly, professional and helpful. If someone wants to find a storage near west vancouver, I would highly recommend this place, as you will get good experience with these excellent staff.
January 24, 2018
Maple Leaf Self Storage has been my storage facility for several years. I have always found them to be friendly and accommodating to my needs. The facility is well maintained and secure which are important for my company. Everything is always handled in a professional manner.
January 24, 2018
When we built our house a few years ago we looked at many storage facilities on the North Shore. We were very impressed with Maple Leaf storage and used it for approximately 18 months. It was conveniently located and always well maintained in a very clean and tidy manner. The staff has always been helpful and courteous. When we sold our house and needed to store various items we returned to Maple Leaf Storage without any hesitation. Surprisingly after a number of years away not much had changed much to our delight. I highly recommend these facilities if you are looking for and require storage facilities.